Open Dining Blog

Developments and thoughts on the Open Dining platform, online ordering, and the food service industry.

Customer Lifetime Value: An Introduction for Restaurants

Customer lifetime value (CLV) is one of my favorite metrics.  It's also one of the more difficult metrics to properly gauge, understand, and utilize.  So let's dig in!

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Handling Negative Reviews on Yelp or Social Media

"Can't win 'em all."

"Everybody has a bad day."

"Mistakes happen."

Eventually, a customer will have a poor experience, and take to social media or review

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Tim Ridgely 27 November, 2016

Cross-Selling vs. Upselling

Cross-selling and upselling are often used interchangeably, but they have slightly different meaning. Understanding the difference can help you plan your restaurant's marketing and sales tactics.

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Tim Ridgely 17 November, 2016

Top 10 Ways to Get More Out of Your Online Ordering System

Ten years ago, having online ordering put you miles ahead of your competition. Today, that alone is not enough. So many restaurants have joined the online

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Norm Rankin 08 November, 2016

How to Claim Your Google Business Listing

How do new customers find your restaurant? While word-of-mouth and referrals are powerful, more than likely, many customers find you via internet searches — that is,

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