Open Dining Blog

Developments and thoughts on the Open Dining platform, online ordering, and the food service industry.

Tim Ridgely

27 posts

Handling Negative Reviews on Yelp or Social Media

"Can't win 'em all."

"Everybody has a bad day."

"Mistakes happen."

Eventually, a customer will have a poor experience, and take to social media or review


Cross-Selling vs. Upselling

Cross-selling and upselling are often used interchangeably, but they have slightly different meaning. Understanding the difference can help you plan your restaurant's marketing and sales tactics.


How to Claim Your Google Business Listing

How do new customers find your restaurant? While word-of-mouth and referrals are powerful, more than likely, many customers find you via internet searches — that is,


Should I Use Stock Photos for My Restaurant?

Short Version

Absolutely not. You can do better!

Longer Version

I'm a Cleveland Browns fan. The Browns are largely regarded as the laughingstock of the NFL,


MICROS Advance Orders

MICROS Advance Orders

When sending orders to MICROS, we like to set the "fire time" of the order, so that the POS can send the order

Page 1 of 6