Servers and delivery drivers are the face of your pizza joint—they’re the ones your customers will be interacting with the most. Happy, engaged front of house staff will create a customer service experience that keeps guests coming back for more, but all it takes is a few interactions with a disgruntled employee to deter them for life. Therefore, it’s important to arm your servers with tips to increase their earnings and their happiness.
While it might seem straightforward—treat them with respect, the same way you’d like to be treated if you were in their position—a few years at the top of restaurant management can put you out of touch with the current wants and needs of your wait staff. Things change at the speed of light in the restaurant industry, after all.
If you’re looking for a little refresher or you just want to make sure you’re still on track with what will keep the servers and delivery drivers at your pizza joint happy as clams, have a look at these four tips for server management:
- 1. Make scheduling a breeze
Scheduling can make or break a restaurant gig. If there are constantly last minute changes being made that disrupt your servers’ personal lives, they’re going to get dissatisfied quick and head for the door. Especially for pizza joints with delivery options—if a driver has to get their car fixed but is constantly getting pulled into unexpected shifts, it can quickly become an unmanageable situation.
But if schedules are consistent and predictable, life can easily be fit around shifts and happiness will prevail. The best way to ensure smooth scheduling across the board is to invest in a pizza POS system that practically does the whole thing for you.
2. Have clear expectations
“From the waitstaff to the house kitchen staff, each person needs to be the best at his or her job if your restaurant is going to run smoothly,” explains the Balance. In order to do a job well, it’s essential that the expectations and tasks associated with the job a clear and attainable. Otherwise your employees will have no idea what they’re supposed to do to succeed and you’ll probably end up frustrated and feeling like no one is doing what they’re supposed to be doing.
3. Be technology forward
As younger generations like millennials and Gen Z flood the workplace, the demand for cutting-edge technology will only increase. Younger generations are digital natives programmed to find ways to work smarter rather than harder and technology is a main factor in that process. If you want to attract the talent coming into the workforce and keep them happy, make technology forward choices like opting for a cloud-based POS system over a traditional, legacy system.
4. Communication is key
As Restaurant Engine writes, “highly effective restaurant managers communicate in a positive manner with their employees [and they] know how to use constructive criticism to improve the work of their team.” To make sure your communication is top notch, consider having an open door policy so that you employees know you are always there to listen and talk through any issues they might have.