Servers and delivery drivers are the face of your pizza joint—they’re the ones your customers will be interacting with the most. Happy, engaged front of house staff will create a customer service experience that keeps guests coming back for more, but all it takes is a few interactions with a disgruntled employee to deter them for life. Therefore, it’s important to arm your servers with tips to increase their earnings and their happiness.»
Back of House
Now that you know how hiring mistakes can have a negative impact on your business, let's dive into the back-of-house first!
Proper restaurant staffing within the back-of-house team is vital to a restaurant's success -- there's a good reason why so many owners also run their own kitchens. Not only does the food have to be excellent, it also has to be consistently-prepared in a timely manner. The kitchen has to withstand peak hours and dig out of the weeds night after night. It's notoriously a high-stress environment, so managing restaurant staff for the back-of-house should be a top level priority.»
You use the finest ingredients. You've secured a premier location. The menu is spot-on. Your branding and marketing is on point. You account for food and labor costs, and profits are all but assured.»