Open Dining Blog

Developments and thoughts on the Open Dining platform, online ordering, and the food service industry.

Tim Ridgely

33 posts

6 Ways Hiring Mistakes Can Negatively Impact Your Restaurant

You use the finest ingredients. You've secured a premier location. The menu is spot-on. Your branding and marketing is on point. You account for food and labor costs, and profits are all but assured.

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Customer Lifetime Value: An Introduction for Restaurants

Customer lifetime value (CLV) is one of my favorite metrics.  It's also one of the more difficult metrics to properly gauge, understand, and utilize.  So let's dig in!

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Handling Negative Reviews on Yelp or Social Media

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"Can't win 'em all."

"Everybody has a bad day."

"Mistakes happen."

Eventually, a customer will have a poor experience, and take to social media or review

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Cross-Selling vs. Upselling

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Cross-selling and upselling are often used interchangeably, but they have slightly different meaning. Understanding the difference can help you plan your restaurant's marketing and sales tactics.

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How to Claim Your Google Business Listing

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How do new customers find your restaurant? While word-of-mouth and referrals are powerful, more than likely, many customers find you via internet searches — that is,

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