Open Dining Blog

Developments and thoughts on the Open Dining platform, online ordering, and the food service industry.

Making Sure Your Restaurant's Online Ordering Link Shows up on Google

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Did you know that 85% of consumers search for local businesses online?

Owning a successful restaurant is no longer as simple as having good food. Most of your customers look up your business online before they decide whether to walk in the door. That’s why now more than ever, the way your restaurant manages its online presence is just as important as what’s going on between your walls.

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4 Server Management Tips for Pizza Joints

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Servers and delivery drivers are the face of your pizza joint—they’re the ones your customers will be interacting with the most. Happy, engaged front of house staff will create a customer service experience that keeps guests coming back for more, but all it takes is a few interactions with a disgruntled employee to deter them for life. Therefore, it’s important to arm your servers with tips to increase their earnings and their happiness.

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Front of House Restaurant Staffing: Your Customer's First Experience with Your Business

Identifying Team Challenges

So we've talked about spotting challenges in the back-of-house, but what about the front-of-house?  

We've established that a weak team will hurt a restaurant's chances of success. But, all is not lost!

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How Can Restaurants Measure Customer Lifetime Value?

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In our last post, we presented an introduction to Customer Lifetime Value (CLV).  Here, we'll take a deeper dive into how CLV is actually modeled and calculated.  Understanding the concepts behind CLV can help you use it properly.

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4 Ways Restaurants Can Boost Customer Lifetime Value

Customer lifetime value (CLV) can have a dramatic effect on your restaurant's financial health.  Focusing on CLV, instead of looking just at revenue and cost breakdowns, provides a unique perspective on ways to drive success.

So, what are some ways to increase lifetime value?

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